Frank & Leila Real Estate
Website: frankandleila.com
Frank & Leila Real Estate (“Frank & Leila,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how personal information may be collected, used, disclosed, stored and protected when you visit frankandleila.com (the “Website”), communicate with us, request real estate information, submit a property evaluation, inquire about buying or selling real estate, subscribe to communications, or otherwise interact with our real estate services.
Real estate trading services advertised through this Website are provided by registered real estate professionals through:
Brokerage
Right at Home Realty, Brokerage
Toronto Central Branch
1396 Don Mills Road, Suite B121, Toronto, Ontario M3B 0A7
The Website promotes the real estate services of Franco Di Natale, Sales Representative, and Leila Kiani, Sales Representative, through their employing brokerage, Right at Home Realty, Brokerage.
Where personal information forms part of a brokerage client or transaction record, its collection, use, disclosure, retention and protection may also be governed by the policies and requirements of Right at Home Realty, Brokerage.
Our privacy practices are intended to comply, where applicable, with Canadian and Ontario privacy, electronic communications and real estate requirements, including:
Nothing in this Privacy Policy limits any greater privacy, confidentiality or professional obligation imposed by applicable law, regulation, representation agreement or brokerage policy.
“Personal Information” generally means information about an identifiable individual or information that, alone or in combination with other information, could reasonably identify an individual.
Depending on how you interact with us, this may include:
Personal information does not generally include information that has been irreversibly anonymized or aggregated so that an identifiable individual cannot reasonably be identified.
We may collect personal information directly from you when you:
When you request a home evaluation or seller consultation, we may collect information such as:
This information may be combined with lawful real estate, property, municipal, MLS®, market or publicly available information for the purpose of evaluating the property and providing real estate services.
A website home-evaluation request does not by itself create a client relationship or representation agreement.
When assisting prospective buyers, we may collect information regarding:
We will not request unnecessary sensitive financial information through general Website forms.
Sensitive financial documentation required as part of a real estate transaction should be provided only through methods approved by the Brokerage.
When you use the Website, certain information may be collected automatically through cookies, server logs and similar technologies.
This may include:
We may use this information to operate, protect, understand and improve the Website and our marketing activities.
We may use personal information for purposes reasonably connected with our real estate business, including to:
Respond to questions, property inquiries, showing requests, home-evaluation requests and other communications.
Assist with buying, selling, leasing and other real estate activities requested by you.
Research relevant sales, market data and property information to prepare comparative market analyses or opinions of value.
Identify and recommend properties that may match your stated needs or preferences.
Provide listing notifications or property alerts when requested or where otherwise permitted by law.
Develop listing, property-preparation, staging, painting and marketing recommendations for prospective or existing seller clients.
Facilitate transactions, prepare documentation and communicate with the Brokerage and appropriate parties involved in a transaction.
Maintain records of inquiries, communications, preferences, appointments and services provided.
Operate, secure, maintain, troubleshoot and improve the Website.
Understand Website traffic, marketing performance and how visitors interact with content and services.
Measure advertising campaigns and, where permitted, display relevant advertising.
Send real estate information, market reports, listing information, newsletters, promotions, seller resources and similar communications where we have the required consent or another lawful basis to do so.
Comply with professional, brokerage, regulatory, tax, accounting, legal, insurance, fraud-prevention, recordkeeping and law-enforcement requirements.
We obtain consent for the collection, use and disclosure of personal information where required by law.
The type of consent used depends upon:
Consent may be express or, where legally appropriate, implied from the circumstances.
For uses that are not necessary to provide a requested service — particularly ongoing promotional email or SMS communications — we may request separate express consent.
You may withdraw consent to optional uses of your personal information at any time, subject to reasonable notice and any applicable legal, regulatory or contractual restrictions.
Withdrawal of consent will not necessarily require deletion of information that we or the Brokerage are legally or professionally required to retain.
When you submit a Website form requesting information or real estate services, you consent to our use of the information reasonably necessary to:
Submitting an inquiry does not automatically constitute express consent to receive unlimited future marketing communications.
Where we seek express consent for ongoing marketing, that consent should be presented separately from the submission of the service request.
We may send commercial electronic messages, including emails and text messages, only where permitted under Canada's Anti-Spam Legislation and other applicable law.
This may include situations where:
Marketing communications may include:
Commercial electronic messages will include appropriate sender identification, contact information and an unsubscribe mechanism where required.
You may unsubscribe at any time. We will process unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing communications will not prevent us from sending communications that are reasonably necessary to respond to an active request, administer a current transaction, provide requested services or satisfy legal or professional obligations.
If you provide your telephone number as part of an inquiry, we may use that number to respond to the inquiry and provide the services you requested.
Providing a telephone number does not necessarily constitute unlimited consent to future unsolicited telemarketing.
Promotional telephone calls will be conducted in accordance with applicable CRTC Unsolicited Telecommunications Rules and National Do Not Call List requirements.
Where required, we will:
You may tell us at any time that you do not wish to receive promotional telephone calls.
The Website may use cookies and similar technologies.
Cookies are small files stored on a browser or device that may allow a website to recognize the device or remember certain information.
Cookies may be used for:
Some cookies may be placed by third-party service providers.
Where legally required or appropriate, visitors will be provided with information and choices relating to non-essential cookies or tracking technologies.
Browser settings may also allow users to block or delete certain cookies; however, doing so may affect Website functionality.
We may use analytics and advertising technologies provided by third parties to better understand Website performance and the effectiveness of our marketing.
Depending on the technologies enabled on the Website, these services may collect information about:
These technologies may include measurement, conversion-tracking, analytics, pixels, tags or similar services.
Where interest-based or behavioural advertising is used, we will endeavour to provide appropriate notice and privacy choices consistent with applicable privacy requirements.
We will not intentionally use highly sensitive personal information for behavioural advertising.
Information submitted through our Website may be stored or processed through customer relationship management (“CRM”) systems and related communication platforms used to manage inquiries and client relationships.
CRM information may include:
Access should be limited to persons who require the information for legitimate business, client-service, brokerage or compliance purposes.
Real estate transactions necessarily involve the collection, use and disclosure of certain client and property information.
Where a seller authorizes a property to be listed through the MLS® System, information relating to the property may be submitted to the applicable real estate board, including the Toronto Regional Real Estate Board where applicable.
Listing information may then be distributed to authorized users and systems in accordance with applicable listing agreements, MLS® rules and data agreements.
Depending upon the listing and applicable permissions, information may be distributed through:
Property information may include information such as:
Certain current and historical MLS® information may continue to be retained and used after completion of a transaction for authorized real estate purposes, including comparative market analysis, valuation, statistics and market research, subject to applicable MLS® rules and agreements.
Client confidentiality is distinct from general Website privacy.
Where you become a client of Right at Home Realty, Brokerage, confidential information is protected in accordance with TRESA, its regulations, your applicable representation agreement and brokerage policies.
Unless disclosure is authorized by the client or required or permitted by law, confidential client information must not be improperly disclosed.
Access to confidential client information may depend on the type of representation arrangement in effect.
Where designated representation applies, confidential information will be handled in accordance with the access restrictions and obligations applicable to designated representation.
Website submission of information does not itself establish a representation relationship.
Real estate services are subject to Ontario's real estate regulatory framework administered by the Real Estate Council of Ontario.
Information may be collected, retained, used or disclosed where reasonably necessary to:
Nothing in this Privacy Policy authorizes disclosure of confidential client information contrary to TRESA or other applicable professional requirements.
Information relating to real estate services or transactions may be provided to Right at Home Realty, Brokerage where necessary or appropriate for:
Brokerage information is also subject to Right at Home Realty's privacy and information-management policies.
We may use third-party businesses to perform services on our behalf.
These may include providers of:
These service providers may have access to personal information only to the extent reasonably necessary to provide their services.
We expect service providers that process personal information on our behalf to use reasonable safeguards and to process information for appropriate purposes.
Where requested, authorized, reasonably necessary for a transaction or otherwise permitted by law, personal information may also be disclosed to parties such as:
Where confidential client information is involved, applicable consent and TRESA requirements will be observed.
Frank & Leila may recommend independent third-party businesses or professionals in connection with a real estate transaction.
We will not provide confidential client information to such a provider merely because we have recommended them.
Information will be shared only where:
Any legally required disclosures regarding financial relationships or benefits will be made in accordance with applicable real estate law.
We may disclose personal information without consent where disclosure is permitted or required by applicable law.
Examples may include:
We do not sell lists of Website visitors', clients' or prospective clients' personal contact information to unrelated organizations for their independent marketing purposes.
Information may nevertheless be processed by service providers or advertising and technology platforms as described in this Policy where there is an appropriate purpose and applicable privacy requirements are satisfied.
Some technology, cloud, CRM, analytics, communication or service providers may store or process information outside Ontario or outside Canada.
As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, governments or law-enforcement authorities in accordance with those laws.
Where third-party processors are used, reasonable measures should be taken to require appropriate protection of personal information.
We use or require reasonable administrative, organizational, technical and physical safeguards appropriate to the nature and sensitivity of the personal information handled.
Measures may include, where appropriate:
No Internet transmission, email system, cloud service or electronic-storage system can be guaranteed to be completely secure.
Users should avoid sending highly sensitive information through ordinary Website contact forms or unsecured email unless specifically requested and an appropriate method has been provided.
If a breach of security safeguards involving personal information occurs, appropriate steps will be taken to investigate, contain and assess the incident.
Where applicable law requires it, organizations responsible for the affected information may:
Breach-response obligations will be determined based on the circumstances, sensitivity of the information and applicable law.
Personal information will be retained only as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law, regulation, professional obligations, brokerage policies or legitimate recordkeeping requirements.
Retention periods may vary depending on whether the information relates to:
Information no longer required should be securely deleted, anonymized or destroyed in accordance with applicable requirements and reasonable information-management practices.
Records evidencing consent, unsubscribe requests and compliance may be retained where reasonably necessary to demonstrate compliance with applicable law.
Subject to applicable legal exceptions, you may request information about the personal information held about you.
You may also request information regarding:
Identity verification may be required before an access request is processed.
Access requests will be handled in accordance with applicable privacy legislation and brokerage procedures.
You may request that inaccurate or incomplete personal information be corrected.
Where appropriate and legally required, reasonable steps will be taken to update the information and, where necessary, communicate material corrections to third parties to whom incorrect information was previously disclosed.
You may withdraw consent to optional collection, use or disclosure of your personal information, subject to:
Withdrawing consent for marketing does not require deletion of information that must be retained for legal, transaction, compliance or evidentiary purposes.
You may ask us to:
Email and SMS marketing communications will include an unsubscribe method where required.
An unsubscribe from promotional communications will not stop communications that are necessary to respond to a specific request, administer an active real estate relationship or transaction, or satisfy legal and professional requirements.
The Website and our real estate services are not directed toward children.
We do not knowingly seek to collect personal information from children for marketing purposes.
If we become aware that personal information has been improperly collected from a child, reasonable steps will be taken to address the information in accordance with applicable law.
The Website may contain links to:
Those websites operate under their own privacy policies and terms.
We are not responsible for the privacy practices of independent third-party websites.
Users should review the applicable privacy policies before providing personal information to third parties.
If you communicate with Frank & Leila through Facebook, Instagram, LinkedIn, Google or another social platform, information you provide may also be processed by the applicable platform under its own privacy policy.
Information voluntarily provided through social-media messaging may be transferred into our CRM or business records where reasonably necessary to respond to the inquiry or provide requested services.
We may update this Privacy Policy to reflect:
The current version will be posted on this Website with a revised “Last Updated” date.
Where a material change requires additional consent under applicable law, appropriate consent will be sought.
Real estate trading services provided by Franco Di Natale and Leila Kiani are conducted through Right at Home Realty, Brokerage.
Where information is collected, held or controlled by Right at Home Realty, Brokerage, the Brokerage's Privacy Policy and internal privacy practices may also apply.
Nothing in this Website Privacy Policy is intended to replace or reduce privacy protections provided by Right at Home Realty, Brokerage.
If there is an inconsistency concerning personal information controlled by the Brokerage, applicable law and the Brokerage's approved privacy requirements will govern.
Privacy questions concerning information collected through this Website may initially be directed to Frank & Leila through the Website's Contact page.
For matters involving personal information held or controlled by the Brokerage, including formal access, correction or privacy complaints, Right at Home Realty identifies its Privacy Compliance Officer as:
Privacy Compliance Officer
Right at Home Realty, Brokerage
895 Don Mills Road, Unit 401, Toronto, Ontario M3C 1W3
Individuals who are not satisfied with the handling of a privacy matter may also have the right to contact:
Federal Regulator
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Toll free: 1-800-282-1376
For general real estate and Website inquiries:
Through
Right at Home Realty, Brokerage
Toronto Central Branch
1396 Don Mills Road, Suite B121, Toronto, Ontario M3B 0A7
frankandleila.com
By voluntarily submitting personal information through the Website, you acknowledge that you have been provided with access to this Privacy Policy and understand that the information will be handled for the purposes described in this Policy and any additional purposes clearly disclosed to you at the point of collection.
Where express consent is legally required for an optional activity, including certain marketing communications, that consent will be requested separately.
This Privacy Policy should be read together with the Website's Terms & Conditions. Franco Di Natale and Leila Kiani are Sales Representatives with Right at Home Realty, Brokerage. REALTOR®, MLS® and DDF® are trademarks owned or controlled by The Canadian Real Estate Association.